HR Training & Development Catalog
Visit the HR Calendar for event dates or contact Employee Development for information on the courses below. All classroom and most web courses require pre-registration through HR Employee Development.
Customer Service
Supervisor Development
Safety & Security
Max Performance
Creating Effective Work Environments
HR Information Systems
Course Descriptions
- Creating a Service Culture : The Service Leader's Role ^
Format: Classroom (3.5 hours)
Creating a culture of service is an ongoing commitment driven by effective service leaders. Learn to identify barriers to service excellence and apply five practices to create a service culture within your team.
Audience: This session is is intended for supervisors, managers and other service leaders
Pre-requisite:None - Service Plus: Keys and Steps to Service ^
Format: Classroom (3.5 hours)
In order to provide excellent customer service that today’s customers expect, every employee has a role in building an environment of loyalty and trust. Leave with a toolbox of essential skills for effectively and efficiently handling all types of customer interactions and build customer satisfaction.
Audience: This session is appropriate for all employees
Pre-requisite:None - Service Plus: Extraordinary Service Opportunities ^
Format: Classroom (3.5 hours)
Can you discern and intervene with customers that will become walkers? Can you calculate the business impact of one unhappy customer? Learn to "Take the HEAT" as a process to turn dissatisfied, angry customers into satified, loyal ones.
Audience: This session is appropriate for all employees
Pre-requisite: Service Plus: Keys and Steps to Service recommended - Safety Series: Safety Orientation^
Format: Web and DVD
This training program helps develop a respect and understanding for hazards found on the job by explaining that safe work practices and procedures are established for overall safety.
Audience: This session is required for new employees and appropriate for all employees
Pre-Requisite: None - Safety Series: Slips, Trips and Falls ^
Format: Web and DVD
This video shows how to prevent costly injuries due to slips, trips and falls on stairs, ladders, wet surfaces and loading docks.
Audience: This session is required for new employees and appropriate for all employees
Pre-Requisite: None - Safety Series: Office Safety ^
Format: Web and DVD
This program trains office workers to spot potential hazards and best safety practices that will eliminate incidents from occurring.
Audience: This session is required for new employees and appropriate for all employees
Pre-Requisite: None - Safety Series: Ergonomics Today ^
Format: Web and DVD
This video shows a broad range of office situations and computer use that all workers can relate to.
Audience: This session is required for new employees and appropriate for all employees
Pre-Requisite: None - Decision Driving ^
Format: Web and DVD
This six-part series uses the 5 principles of Decision Driving to show how you can take the decisive action necessary to drive safely and avoid accidents.
Audience: This session is recommended for all employees who operate University vehicles
Pre-Requisite: None - Identifying and Managing the Troubled (or Troublesome) Employee ^
Format: Classroom (1.50 hrs)
This course will help participants learn to recognize early signs that might eventually lead to workplace violence, how to better manage troubled/troublesome employees at work, and how to better utilize EKU's Employee Assistance Program (EAP) resources.
Audience: Recommended for supervisors and managers. Appropriate for all employees.
Pre-Requisite: None - Essentials of Leadership ^
Format: Classroom (3.50 hrs)
The essence of an effective leader lies in establishing good interpersonal work relationships and the ability to spark action in others. Leaders leave with a set of essential skills to meet both practical business needs and people's personal needs.
Audience: Foundation course for supervisor development. Recommended for all supervisors.
Pre-Requisite: None - Setting Performance Expectations & Reviewing Progress ^
Format: Classroom (3.50 hrs)
Drive performance and accountability by helping your employees understand what is expected of them and gaining their commitment to achieve. Conduct effective discussions that recognize employee success and plan for future development. Incorporates elements of the University Performance Evaluation process.
Audience: Recommended for new staff evaluators; appropriate for all supervisors
Pre-Requisite: Essentials of Leadership - Developing Others ^
Format: Classroom (3.50 hrs)
Learn a practical process and skills necessary to develop talent, including creating and supporting an employee development plan. Incorporates elements of the University Performance Evaluation process.
Audience: Recommended for new staff evaluators; appropriate for all supervisors
Pre-Requisite: Essentials of Leadership - Coaching for Success & Improvement ^
Format: Classroom (3.50 hrs)
Develop proactive coaching skills that leaders need to help employees take on new tasks or solve problems and help employees with performance or work habit problems.
Audience: Recommended for new staff evaluators; appropriate for all supervisors
Pre-Requisite: Essentials of Leadership - Managing Performance Problems ^
Format: Classroom (3.50 hrs)
Provides leaders with additional skills to address chronic performance or work habit problems. Incorporates elements of the University Performance Evaluation and Employee Relations processes.
Audience: Recommended for new evaluators; appropriate for all supervisors
Pre-Requisite: Essentials of Leadership - Conflict Management: The Boiling Frog Approach ^
Format: Classroom (1.50 hrs)
In our day-to-day work lives, conflict with others is rarely truly resolved; often we are faced with situations that escalate from frequent (if not daily) irritations to major blow-ups and what seem to be full-scale battles. These irritations, blow-ups and battles often occur because others insist on using their “dinosaur brains” and relying on the rules of Lizard Logic, neglecting their cerebral cortex functions! This presentation will offer specific and practical information about recognizing different kinds of conflict (and how the Rules of Lizard Logic come into play), factors to consider when trying to manage conflict, and a simple but pretty effective model for conflict management.
Audience: Recommended for all supervisors ; appropriate for employees
Pre-Requisite: None - Diversity: The Strength of Many ^
Format: Classroom (1.50 hrs)
Diversity is not just about race, religion or any one thing in particular – it’s about differences and variety. And managing diversity is a comprehensive process for creating a work environment that includes everyone and lets everyone contribute his or her best effort. This program will focus on analysis of three dimensions of “work environment:” the work, the workers and working. It will include attention to considerations in understanding any group of people, broad skills associated with effectively managing or working in a diverse environment, and specific things individuals and organizations can do to increase that effectiveness.
Audience: Recommended for all supervisors ; appropriate for employees
Pre-Requisite: None - Office Politics: Know When to Hold 'Em and When to Fold 'Em ^
Format: Classroom (1.50 hrs)
Two people … and the game begins. Rules? You’ll never find them in the policy manual or the employee handbook (or written down anywhere else, for that matter). But everybody plays “office politics,” which usually has a very negative association with power plays, back-stabbing and the like. This session will help you look at office politics in a different light, since it is based on the concept of the politically effective individual who uses his or her power currencies in support of the organization’s goals and on behalf of the department or work team, not to build up self. The result can be better decision making, better resource utilization and progress. You will leave the session being able to recognize specific conditions that can generate office politics; able to identify how to use some of your power currencies; and able to use specific tips for managing (or at least surviving) office politics that are not constructive or positive.
Audience: Recommended for all supervisors ; appropriate for employees
Pre-Requisite: None - Recognizing & Dealing with the Impaired Employee ^
Format: Classroom (1.50 hrs)
Statistics about substance abuse are increasingly alarming. The U.S. Department of Labor reports that around 77% of current illicit drug users work, and that a majority of adults in this country know someone who has reported to work under the influence of alcohol or other drugs. The workplace impact can be felt in employee health, productivity, safety, morale, decision making, security and a company’s image and reputation - representing a huge challenge for any company’s leadership. This program will provide practical information about preventing and detecting employee substance abuse.
Audience: Recommended for all supervisors ; appropriate for employees
Pre-Requisite: None - Developing a High-Performance (and Pleasant) Work Team ^
Format: Classroom (1.50 hrs)
Someone once said that it’s not the mountains ahead that wear you out, but the grains of sand in your shoes. We could apply that same thinking many times to our own work groups - groups that are comprised of a rich mixture of skills, talents, preferences and personality. This program is designed to help the leader identify key factors that influence the growth of a team, articulate specific challenges that exist to his or her current work team(s), and implement specific strategies to guide employees toward forming and maintaining highly productive teams.
Audience: Recommended for all supervisors ; appropriate for employees
Pre-Requisite: None - Working with Difficult People ^
Format: Classroom (1.50 hrs)
The truly difficult person is more than just a minor aggravation from time to time. This is the person who consistently displays a behavior or behavior pattern that is disruptive and counter-productive...and does not earn high marks at work (or anywhere else, for that matter). This behavior takes its toll on everybody around. And they’re ALL watching and waiting to see what YOU, as a leader, are going to do about it. So what’s to be done with the DP? Lots of things, depending on the type of DP you’re dealing with. So park your Dinosaur Brain and join us for this workshop, which will focus on using your cerebral cortex to figure out reasonable ways to engage the DP without using your own Rules of Lizard Logic!
Audience: Recommended for all supervisors ; appropriate for employees
Pre-Requisite: None - OES Users: Faculty Hiring ^
Format: Classroom (2.50 hrs)
System training for OES. Participants will learn to: submit posting requests; review request/postings current status; review applicant Information; manage applicants; initiate employment recommendation; initiate background investigation; initiate candidate hiring
Audience: Required for new OES users prior to system access
Pre-Requisite: None - OES Users: Faculty Hiring ^
Format: Classroom (2.50 hrs)
System training for OES. Participants will learn to: submit posting requests; review request/postings current status; review applicant Information; manage applicants; initiate employment recommendation; initiate background investigation; initiate candidate hiring
Audience: Required for new OES users prior to system access
Pre-Requisite: None - OES Users: Staff Hiring ^
Format: Classroom (3.00 hrs)
System training for OES. Participants will learn to: submit posting requests; review request/postings current status; review applicant Information; manage applicants; initiate employment recommendation; initiate background investigation; initiate candidate hiring
Audience: Required for new OES users prior to system access
Pre-Requisite: None - OES Users: Student/GA Hiring ^
Format: Classroom (2.00 hrs)
System training for OES. Participants will learn to: submit posting requests; review request/postings current status; review applicant Information; manage applicants; initiate employment recommendation; initiate background investigation; initiate candidate hiring
Audience: Required for new OES users prior to system access
Pre-Requisite: None - Web Time Entry ^
Format: Web (0.50 hrs)
System training for Web Time Entry users. Participants will learn to complete and submit time records. Begin WTE Training
Audience: Required for new web time entry users
Pre-Requisite: None
